美服《九阴真经》启用新的玩家支持系统 图解提交过程

美国新综合蜗牛游戏客户支持投票系统介绍。从现在开始, 你将能够投票并检查目前投票的状态， 通过美国蜗牛游戏成员服务页面。使用全球蜗牛游戏护照, 这个新系统将允许我们的客户支持团队访问更多详情。 完全融入美国蜗牛游戏成员服务页面,你会发现这个过程更方便提交询价以及节约时间。
使用我们的新票系统,请选择:http://member.us.woniu.com/

1.登陆使用你的蜗牛游戏通用帐户。对于大多数玩家来说, 这是你正常的游戏帐户ID和与之相对应的密码。

2.一旦登录, 点击“支持”链接。然后单击左边的“投票“。

3.输入你的调查的细节。确保选择正确的问题类型,这样你的调查能够正确提交。填完之后，点击“提交”。3.输入你的调查的细节。确保选择正确的问题类型,这样你的调查能够正确提交。填完之后，点击“提交”。

3.输入你的调查的细节。确保选择正确的问题类型,这样你的调查能够正确提交。填完之后，点击“提交”。

4.点击“提交”后, 会跳转到 “我的投票状态”界面。你可以在这里检查每个数据和细节

5.选择“细节”将带你到每张票的详细信息页面,包括对你的询问的更新。游戏工作室面对游戏封号的问题该怎么办，专业玩家网教你如何避免游戏封号，游戏封IP。

原文

Introducing Snail Games USA’s new integrated customer support ticket system. From now on, you will be able to file new tickets and check the status of your current ticket through our Snail Games USA Member Services Page. Using your universal Snail Games passport, this new system will allow for our customer support team to access more details about your account in order to properly resolve ticket inquiries. Fully integrated into our Snail Games USA Member Services Page, you will find the process of submitting an inquiry much more convenient as well as time saving.

As we integrate this new ticket system, please be informed that we will no longer accept new Zendesk tickets. Tickets which are already in the Zendesk system will continue to be answered. New tickets arriving via Zendesk after this announcement will not receive responses.

To use our new ticket system, please proceed to: http://member.us.woniu.com/
Log in using your Snail Games USA Universal Passport Account. For most players, this will be your normal game Account ID, followed by the same password you use for the account.
Once you have logged in, click the “Support” link. Then click “File a New Ticket” on the left hand column.
3. Input the details of your inquiry into the web form. Make sure to select the proper Question Type so that your inquiry is filed correctly by our system. Click “Submit” when you have filled out the fields.
 After clicking “Submit,” you will be forwarded to your “My Ticket Status” interface. From here you can check the status and detail of each one of your inquiries.
Selecting “Detail” will take you to each ticket’s detail page which includes updates to your inquiry from our Customer Support staff.